Refund and Cancellation Policy
Cancelling
You can cancel a paid plan at any time from the billing screen in your account, which opens the Stripe customer portal. No notice period and no cancellation fee applies.
Cancelling stops the next renewal. Your paid plan keeps working until the end of the billing period you have already paid for, and then the organization moves to the free plan. We do not pro-rate or refund the remainder of a period that has already started, except in the cases below.
Seven-day right of withdrawal
Because we sell online, Article 49 of the Brazilian Consumer Protection Code gives consumers seven days from the date of the first payment to withdraw from the contract. If you tell us within those seven days, we refund that payment in full, with no reason required. Email support@visimention.com from the address on the account and we will process it.
When we refund outside those cases
- Duplicate or incorrect charge — refunded in full once confirmed.
- Extended outage — if a fault on our side makes the service substantially unusable for a prolonged period, tell us and we will credit or refund the affected period.
- Unauthorised charge — contact us and we will investigate and refund if the charge was not authorised.
Report credits already consumed are not refundable on their own, since the underlying AI provider costs have been incurred.
Failed payments
If a renewal fails, Stripe retries it over several days and we email you. Your plan stays active during that window. If payment is not completed, the subscription is cancelled and the organization moves to the free plan. Your data is not deleted because of a failed payment.
How refunds are paid
Approved refunds go back to the original payment method through Stripe. Card issuers usually post the credit within five to ten business days, which is outside our control.
Contact
Refund requests and billing questions: support@visimention.com.